Frequently Asked Questions

Where will I get picked up?
We have 12 pickup points from Barnoldswick to Blackburn (see back cover). If you are unsure which is the closest to you, either ring us or see your local booking agent who has a detailed list of the pickup points.

How long are the pick-ups?
Our pick up times are 1hr 30min.

Your pick up points and times have changed this year. Why?
Each year we review our pick up places and times to suit as many people as possible. Again, if you have any suggestions, please complete a feedback form.

Why do you do fewer pick-ups than other companies?
From the feedback we have received, our customers have said they do not like to lose half the day doing pick-ups. Therefore we have restricted ours to less than two hours.

Will I have to pay extra for entrance fees?
The cover price of our trips includes any admission charge except those clearly listed in the brochure. For example, Chester Zoo is not included because we also go to Chester and there is little saving for a group booking.

How can I pay?
The easiest method of payment is over the telephone with a debit/credit card however you can send a cheque to us or come in to the office and pay with cash.

How long will I get at the destination?
Where we have a single destination, we try to give you at least 4 hours. The driver will announce the departure time when you arrive.

Would I be able to take my walker or scooter?
We can accommodate walkers and scooters but please let us know beforehand. Scooters must be able to fold enough to fit into our lockers. If you have a particularly large scooter, please contact us so that we can check the dimensions.

Do the coaches have toilets on board?
All our coaches are executive standard with a toilet and washroom on board. However, on our longer journeys, we stop en route for a comfort / toilet break.

Can I have a window seat?
Our seats are allocated on a first-come-first served at the time of booking and you will be given a seat number as your guarantee. We advise booking early to get your favourite seat, although we think all our seats are great!

I am considering driving to the pick-up point but am worried about leaving my car.
We do a pick up at Accrington Matalan. This also provides free parking for those who would like to join the coach here but this is at your own risk.

There is a place I think would make a good day out. How can I suggest this?
Each year the trips we run are based on feedback from existing trips and suggestions from passengers. Each coach carries customer feedback cards. If you have any suggestions or anything you would like to tell us, please fill in the form on the coach or take one home and post it later.

I would like to buy my friend a trip for her birthday but I do not know which trip she would prefer?
Our gift vouchers can be used on any of our trips and holidays (space allowing) and we have vouchers available for any value, for both our day trips and our inclusive holidays.

Do you only operate great days out? I was thinking of a longer trip.
We also operate an inclusive Door-to-Door Holiday Programme within the UK, from 4 to 7 days. Or a short breaks programme which is 1-3 night stays with the same pickups as our day trips along the M65 corridor. Please ask the driver for a brochure or call us and we'll happily send you one in the post.

DEPARTURE POINTS AND TIMES
Depending on the destination and distance, we have two directions of travel and four possible departure times. The code shows final pick-up points and times of either BL for BLackburn for BA for BArnoldswick. The © symbol denotes a circular pick-up and drop-off, so those passengers who boarded first will be dropped off first. Please see the list at the back for the departure times at intermediate points.

Multi Trip Insurance

If you are thinking about more than one holiday what about our multi trip insurance

Our multi trip policy lasts for one full calendar year no matter how many holidays you take.

This is a specially designed bonus for clients who take more than one holiday with us,

You don't have to book all your holidays at the same time.
Once you have your policy with then you can just book any future holiday and save money on every trip.

Moving People Ltd is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.

Sample Coach Plan

This is the standard layout for the coaches and we will strive to ensure that you can occupy the seat you have booked. However, we reserve the right to provide a coach with a 49th seat in the centre of the back row, to use a smaller vehicle if the numbers do not reach our target, or to cancel a trip owing to poor weather conditions, circumstances beyond our control, or any other reason.